Delivery and Refund Policy
Delivery
You must provide us with accurate shipping information, so that we can timely deliver Products to you. You are responsible for providing us with accurate shipping information for deliveries and for keeping the shipping information for your Account up-to-date. If you provide us with a shipping address that is invalid or where you cannot securely accept Products upon delivery, or if you do not keep your shipping information up-to-date, you are solely responsible for any resulting loss, theft, or damage to the Products. Following delivery to the designated address, as between you and us, you will be solely responsible for the condition of each Product until you return such Product (including while they are in transit). We reserve the right to reject, cancel, or prohibit any rentals or sales of Products for any reason. Please see our FAQ Section for more information regarding deliveries.
Returns and Lost Items
Returning Purchased Products: Certain purchased Products may be eligible for return, subject to a restocking fee, as will be indicated on our Site prior to purchase. To return eligible Products, please see our Return Policy, which is incorporated by reference herein. Such Products must be returned within 7 days of delivery in the same condition in which they arrived to be eligible for a refund. Purchases of Products are intended for personal use by our customers. If we notice an unusual pattern of returns activity, we may terminate or suspend your Account, charge your Payment Method the Original Retail or Comparable Value price of the Product, and/or take other legal action. Purchased Products marked as Final Sale are not eligible for return.
Returning Rented Products: You agree to return each Product (other than Products that you purchase) to Miss D Runway by the return date for such Product identified in your online account, immediately when you “mark” an item as returning, and/or the applicable invoice for your order or as otherwise set forth in these Terms (the “Product Return Date”). We may, but are not required to, permit you to extend your rental period for a Product (including by contacting us), subject to prepayment of any additional fees applicable to that Product for the period of time of the extension. Products ordered using the Membership Services do not have to be returned until you mark your Products as “returning” or you Cancel or Pause your Membership Services (see our FAQs for “How do I swap and mark my items as returning?””, “How do I cancel my membership?” and “How to Pause a Membership Service” sections for more information). Failure to timely return a Product is a violation of our Terms, and we may terminate your Account, charge your Payment Method for Late Fees up to the Maximum Late Fee, and/or take other legal action.
Lost Items: We are not responsible for any personal or other items left in the Products or which are returned to Miss D Runway in the Return Packaging. If you believe you have accidentally or otherwise sent any such items to us, please contact customer service as soon as possible at missd.runway@gmail.com. We may, but are not required to, assist you in attempting to locate such items at your request, and we assume no responsibility or liability if we attempt to locate such items. Failure to timely return a Product is a violation of our Terms, and we may terminate your Account, charge your Payment Method for Late Fees up to the Maximum Late Fee, and/or take other legal action.
Returning by Mail: If you use the Return Packaging that we provide, you must use the shipping carrier specified on the pre-paid shipping label included with the Return Packaging. Miss D Runway will not be responsible for loss, theft, or damage to Products that are shipped back to us using any carrier other than the carrier that is specified on our Return Packaging and/or the return label provided for the return of a purchased product (“Return Label”), or for any fees or expenses that you incur due to delays in Miss D Runway receiving the Product. Miss D Runway does not ship Products outside of Malaysia, and you may not return Products to us from outside of Malaysia without our prior written permission.
In the event that you lose or damage the Return Packaging that we provide, you will be responsible for returning the Product to us in your own packaging, at your own expense. Furthermore, you acknowledge that using any packaging or shipping carriers other than our Return Packaging and the carrier specified thereon may result in delivery delays and additional delivery fees for which Miss D Runway will not be liable. You will be solely liable for all such delays, Late Fees, additional delivery fees, and any damage to Products.